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Medical Record Authorization

Request your medical records from us with Healthmark

Our patients can now request and download complete health records online through Healthmark Group. Aspire Allergy & Sinus and Healthmark Group are pleased to waive all copying fees for Aspire Allergy & Sinus patients.

To request copies of your medical records online, follow these steps:
- Click here or visit www.HealthMark-Group.com  and select “Requestors.”
- Login to the MedRelease tool (note: if it is your first time using this tool, you will need to create an account).
- Once logged in click “Submit Request” to complete the HIPAA-Compliant Electronic Authorization form.
- After the Electronic Authorization Form has been completed click “Authorize Release” at the bottom of the page

Other ways to request your records

By Fax: 855-828-0878

By Mail: Aspire Allergy & Sinus
Attn: Custodial of Records
5929 Balcones Drive, Ste. 200
Austin, Texas 78731

Your records will be released as specified by you in the Authorization form. Once processed, you will receive a notification via email or standard USPS delivery with instructions on how to retrieve your records. To expedite the delivery of your records, please provide your email address on your authorization.

Check the status of your request

To check the status of a previously submitted request please contact HealthMark Group directly by phone at 800-659-4035 or by email at status@healthmark-group.com.

Outsider Requestors

Providers, STAT and Urgent requests for records should be directly faxed to 855-828-0878 for processing. Sending these requests directly to Healthmark will cause the request to be delayed.

Payers and institutional requestors, please use Healthmark Group’s Medrelease tool to request copies.