Medical Record Authorization

For Patients, Providers, Insurance Companies, and Other Outside Requestors

You can now request and download complete health records online through Healthmark Group. Aspire Allergy & Sinus and Healthmark Group are pleased to waive all copying fees for Aspire Allergy & Sinus patients.

We outsource our release of information process to HealthMark Group. HealthMark fulfills all patient requests for personal copies at no charge to the patient. A complimentary copy of your record will be made available through HealthMark’s website, https://requestmanager.healthmark-group.com.

You may also submit a request electronically to HealthMark by registering for an account at https://requestmanager.healthmark-group.com/register. Once logged in, you may select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark directly. HealthMark will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark’s Request Manager.

Fax Requests

For Referrals and Medical Records: fax to 877-891-0383

For Billing and Authorizations: fax to 855-828-0878

For Triage, Prescriptions, and Labs: fax to 512-233-5338

How Can I Check the Status of My Request?

Please allow up to five (5) business days for the request to process. If you have not received your medical records by then, check the status of your request by contacting HealthMark Group directly by phone at 1-800-659-4035 or by email at status@healthmark-group.com.

Aspire Allergy is currently unable to process same-day requests at this time. Please allow up to 15 days for records to be processed before following up. We apologize for the inconvenience.