Medical Record Authorization

For Patients: Request Medical Records via Healthmark Group

Our patients can now request and download complete health records online through Healthmark Group. Aspire Allergy & Sinus and Healthmark Group are pleased to waive all copying fees for Aspire Allergy & Sinus patients.

To request copies of your medical records online, follow these steps: ¹

1. Visit https://medrelease.healthmark-group.com/360/account/login. First time users will need to create an account. Returning users can enter their login credentials.

2. Once successfully logged in to the Healthmark Group 360 Medrelease tool, click "Submit Request" to complete the HIPAA-Compliant Electronic Authorization form. Be sure to indicate which state you are in!

3. After the Electronic Authorization Form has been completed click “Authorize Release” at the bottom of the page

Your records will be released as specified by you in the Authorization form. Once processed, you will receive a notification via email or standard USPS delivery with instructions on how to retrieve your records. To expedite the delivery of your records, please provide your email address on your authorization.

How Can I Check the Status of My Request?

Please allow up to five (5) business days for the request to process. If you have not received your medical records by then, check the status of your request by contacting HealthMark Group directly by phone at 1-800-659-4035 or by email at status@healthmark-group.com.

Other Ways to Request Records:

For Aspire patients who need to release their Aspire records for an upcoming appointment at a different provider's office:

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For Aspire patients who need previous records for an upcoming appointment at Aspire Allergy & Sinus:

Image of medical records release form

Download and save your completed your request form, and email to medical.records@txna.onmicrosoft.com  for processing.

Picture of Adobe logo

To view and edit PDF documents, we recommend Adobe Acrobat Reader which can be downloaded free from the Adobe website: https://get.adobe.com/reader/

Or, print out and complete the form, and return to us by fax or mail.

By Fax:
877-891-0383

By Mail:
Aspire Allergy & Sinus
Attn: Custodial of Records
5929 Balcones Drive, Ste. 200
Austin, Texas 78731

For Providers, Insurance Companies, and Other Outside Requestors:


Providers Only:
Urgent requests for medical records should be directly faxed to 877-891-0383 or secure email to medical.records@txna.onmicrosoft.com  for processing. Sending these requests directly to Healthmark will cause the request to be delayed.

Get the Outbound Medical Records Request form below:

Payers and institutional requestors, please use Healthmark Group Med Release tool to request copies.